|Risk||Test measure (section number/s)|
|Environments are not available for the following purposes:
– Testing the service
– Testing performance
– Testing the E2E business processes
|5.2.12, 5.4.4, 5.9|
|Documentation from supplier is no longer correct after the service is modified.||5.4.1, 5.6.12|
|Customer documentation is no longer correct after the service is modified.||5.4.2, 5.4.3, 5.6.12|
|Supplier documentation is insufficient.||5.4.1, 5.6|
|Business process descriptions are not up to date.||5.4.2|
|Test documentation from supplier is insufficient.||5.1.3, 5.4.5|
|It’s difficult to incorporate the service in an (automated) test setup.||5.1.3, 5.4.8|
|There are problems with repairing error situations.||5.1.3, 5.4.6, 5.4.7|
|IT landscape is not fully under in-house control.||5.1.3, 5.4.4, 5.9|
|There is insufficient experience with cloud computing.||All sections|
|Problems with the supplier’s issue procedure:
– It’s not clear.
– It’s not available.
– It does not work properly.
|There is insufficient support from the supplier’s help desk.||5.1.3, 5.4.6|
|There is no change procedure.||5.1.3, 5.4.7, 5.9.1|