• Maintainability risks

 
Risk Test measure (section number/s)
Environments are not available for the following purposes:
– Testing the service
– Testing performance
– Testing the E2E business processes
5.2.12, 5.4.4, 5.9
Documentation from supplier is no longer correct after the service is modified. 5.4.1, 5.6.12
Customer documentation is no longer correct after the service is modified. 5.4.2, 5.4.3, 5.6.12
Supplier documentation is insufficient. 5.4.1, 5.6
Business process descriptions are not up to date. 5.4.2
Test documentation from supplier is insufficient. 5.1.3, 5.4.5
It’s difficult to incorporate the service in an (automated) test setup. 5.1.3, 5.4.8
There are problems with repairing error situations. 5.1.3, 5.4.6, 5.4.7
IT landscape is not fully under in-house control. 5.1.3, 5.4.4, 5.9
There is insufficient experience with cloud computing. All sections
Problems with the supplier’s issue procedure:
– It’s not clear.
– It’s not available.
– It does not work properly.
5.1.3, 5.4.6
There is insufficient support from the supplier’s help desk. 5.1.3, 5.4.6
There is no change procedure. 5.1.3, 5.4.7, 5.9.1