• Functionality risks

Risk Test measure (section number/s)
Service and business processes do not align:
– Service does not meet all requirements of the business processes.
– Using the service results in the need for business process changes.
– Service does not work well in E2E business processes.
– Service provides insufficient means for configuration.
5.1.3, 5.6.1
Users are not comfortable with the way the service works. 5.1.3, 5.6.3
Quality of the service is inadequate (bugs). 5.6
The manuals are inadequate. 5.4.1, 5.4.2, 5.4.3, 5.6.1, 5.6.3
Service is not according to the supplier’s description. 5.4.1, 5.6
Repairing user errors is not possible. 5.1.3, 5.5.4
Functional maintainability of the service is insufficient. 5.4, 5.6
Devices, operating systems, and browsers are not adequately supported. 5.1.3, 5.6.9
Configuration is not done correctly. 5.6.5
– Is needed but not possible
– Does not function properly on supplier side
– Does not function properly on customer side
– Is not robust when changes are implemented
5.4.8, 5.9.1
Data is not recorded due to insufficient disk quota. 5.2.3
Service implementation:
– Has an impact on ongoing business
– Causes problems with migrating data to the service
Service does not match the technical infrastructure of the customer:
– The service cannot be properly integrated with other services.
– The service cannot be properly integrated with the customer’s in-
house applications.
– Customization is needed for integration.
5.1.3, 5.6.4, 5.6.5, 5.6.6, 5.6.7
Migration problems:
– Into or out of the cloud
– From one service to another
Changes are made to the service: – Announced
– Unannounced
5.4.7, 5.6.12, 5.9.1